TERMS AND CONDITIONS FROM MF DISTRIBUTION, LLC Last updated January 2017
Article 1 : Change of terms and conditions
The following terms and conditions apply to all and any orders of the website www.ortema-shop.us
MF DISTRIBUTION, LLC reserves the right to adapt or modify at any time the terms and conditions. In case of such changes, all orders will be subject to the terms and conditions effective on the day we receive the order.
a) Order validation
The customer can order our products from our website. By virtue of the orders placed on the website www.ortema-shop.us then the orders are effective from the date the account holder's credit card is debited.
When placing an order the customer accepts the pricing structure and the description of the products available for sale.
The purchaser or purchasers accept that once the order is placed then neither the price nor the specification / description is negotiable.
b) Availability of the products
MF DISTRIBUTION, LLC will honour all orders subject to availability. In the unlikely event that a product is not available then MF DISTRIBUTION, LLC will immediately advise the customer accordingly.
Article 2 : Pricing
Products will be sold at the price as displayed on the website on the day of checking out the order.
Prices in the Web-shop are shown in USD exclusive of Californian, Sales Tax 7,75 and without shipping price, being added at check-out if applicable.
For orders from European and international countries: our website pricing does not include duties or value-added taxes. These charges are the responsibility of the customer and will be billed to you at or after delivery. For more information on duty rates or import restrictions contact your local customs office.
b) Payment policy
Payment is due immediately when the orders are placed and must be effectuated by the purchaser on the date.
Payment by credit card is made and secured by CHASE Paymentech.
This implies that no banking information concerning the customer is transmitted via the site ortema-shop.us. The credit card payment is completely secure, implying that the order will be recorded and confirmed upon acceptance of payment by CHASE Paymentech.
Payment can also be done by transfer to our Business Chase account :
Account Number 656590770
Routing Number 22271627
Swift Code CHASUS33
Finally you my forward a USD Check to MF DISTRIBUTION, LLC
32603 Winterberry Lane
Lake Elsinore, CA 92532, USA
Shipment is only effectuated once the check has been deposit and cleared.
c) Delivery pricing
We ship with USPS Priority unless otherwise demanded and upon request. Pricing varies from order to order.
International shipping cost upon request. An average is 50 dollars, depending of destination it can be more expensive.
Article 3 : Delivery
Product shipping is the responsibility of the customer, even if the order is addressed to another consignee.
In case of a problem with your delivery, check your parcel with the delivery service “ USPS Priority" and state on the delivery note "reservations".
Any complaint should be made within 48 hours following the reception of the parcel, by certified mail with acknowledgement of receipt to the carrier.
For "in stock" items the general shipping time is:
Some products may be shipped directly from ORTEMA GmbH in Germany, and the general shipping time will be longer. Some products are costume made and also have a production time to take into consideration. Please call us for more information :
Office Phone Number +1 (951) 723-2480
If a product is not available you will be informed ASAP.
Article 4 : Refund and Guarantee
MF DISTRIBUTION, LLC is not required by law to accept returned items unless they are defective.
However we will exchange products on request by the customer (except for special and costume made orders). Please contact us immediately after reception of the item, if for any valid reason, the items wish to be exchanged. Return the item in the origin packaging, with a copy of the invoice, within 7 days from receiving the parcel. We will not accept for exchange or credit, products that have been used or that are damaged. If you want to exchange a product, for any reason other that a delivery error, please attached a cheque for $25.00 for forwarding charges.
For items customised for the consumer and received as ordered; for items which cannot be resold for health reasons; or for items not returned in their original packaging, there will be no exchange.
ORTEMA’s products are warranted against defects in materials and workmanship. ORTEMA, nor MF DISTRIBUTION, LLC makes no other warranty, expressed or implied. This warranty does not cover damage by accident, misuse, abuse, neglect, alteration, or failure to perform maintenance.
Crashing is a part of riding a dirt bike, MTB and other actions sports activites and ORTEMA, and/or MF DISTRIBUTION, LLC does not replace damaged products for any reason whatsoever.
MF DISTRIBUTION, LLC does provide repair services and perform maintenance, and services on many of our products. Please contacts us for further inquiries and pricing.
We value your privacy and as such we don’t ask you for personal information unless we truly need it, and we don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights. Also we don’t store personal information on our servers unless required for the on-going operation of one of our services.
In general we need certain personal information in order to:
Most custom made products are being fabricated at our production unit in Germany, ORTEMA GmbH, Kurt-Lindemann-weg 10, 71706 Markgröningen, Germany. In order to produce your order we will need to share your personal information, such as measurements, photos, and shipping information. In some cases and depending on the ordered product, some medical information.
If you would prefer that we do not collect any personal information from you, please do not provide us with any such information or opt out of providing such information where applicable.
Subject to your prior explicit consent where such consent is required by the applicable law in your jurisdiction, MF DISTRIBUTION, LLC may place small data files on your computer, known as "cookies", in order to facilitate your browsing on the Ortema-shop.us and improve the quality. A "cookie" primarily stores information concerning your visits and preferences as to your browsing on the Ortema-shop.us, so you do not have to re-enter your settings when you come back.
You can prevent this storing by refusing the cookies when applicable, or by changing your browser settings.
b) How we share information
Your information (personal and non personal) may be shared with ORTEMA GmbH or another ORTEMA partner. However, MF DISTRIBUTION, LLC does not disclose or sell your personal data to third parties
If you decide at any time that you no longer wish to receive marketing communications or other information that you requested from MF DISTRIBUTION,LLC (e.g. newsletters or promotional emails), you may opt out by sending us an email.
We understand that you care how your personal information is used and/or shared with others, and we value your trust and seek to safeguard your personal information. However, please be aware that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.
e) Social networks
Ortema-shop.us may facilitate easy access to certain third party social networking websites and other websites or services with user-generated content features. This may include click-through access to such websites such as YouTube, Instagram and Facebook.
f) Children's privacy
Ortema-shop.us is not directed toward or designed for the use by persons aged 13 and under. We do not solicit or knowingly collect personal information from children aged 13 and under. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on our web-shop, we will delete the information from our records.
g) Notice to California residents